Refund, Return & Exchange Policy

At Kidnitive, we are committed to delivering premium-quality educational toys and learning kits. Every order undergoes a thorough quality inspection before dispatch. However, in the unlikely event that you receive a damaged product, we are here to assist you.

Please read our policy carefully before placing your order.

1. Return & Exchange Policy

We accept returns or exchanges only if the product is received in a damaged condition.

We do not accept returns or exchanges for:

  • Change of mind.

  • Incorrect product ordered by the customer.

  • Products that have been opened, used, assembled, or damaged after delivery.

  • Minor variations in colour, finish, packaging, or natural wood grain that do not affect product functionality.

  • Bulk orders (5 or more units), unless the products are received damaged.

2. Mandatory Unboxing Video

To protect both our customers and our business, an uninterrupted parcel opening (unboxing) video is mandatory for every damage claim.

The video must:

  • Clearly show the sealed parcel before opening.

  • Display the shipping label.

  • Show the parcel being opened in one continuous recording without any cuts or edits.

  • Clearly display the damaged product immediately after opening.

Any request for a return, refund, exchange, or missing item without an uninterrupted unboxing video will not be accepted.

3. Reporting Damaged or Missing Products

If you receive a damaged product or find any item missing from your order, please notify us within 24 hours of delivery by emailing us with:

  • Order Number

  • Product Name

  • Clear photographs of the damaged item (if applicable)

  • The mandatory uninterrupted unboxing video

  • Brief description of the issue

Email: bansaldrshivangi@gmail.com

Claims made after 24 hours of delivery may not be eligible for review.

4. Verification Process

Once your request is received:

  • Our quality team will review the submitted evidence.

  • If the claim is verified, we will approve the exchange or refund.

  • Kidnitive reserves the right to reject any claim if the submitted evidence is incomplete, altered, or does not clearly establish transit damage.

5. Return Process

If your return request is approved:

  1. Our support team will provide the return instructions and warehouse address.

  2. Depending on your location, we may arrange a reverse pickup or request you to courier the product to our warehouse.

  3. The product must be returned in its original packaging with all accessories and contents.

Products returned without prior approval may not be accepted.

6. Refund Policy

Refunds are applicable only after the damage claim has been approved by our quality team.

Once the returned product is received (where applicable) and successfully verified:

  • Refunds for prepaid orders will be credited to the original payment method used during purchase.

  • Refunds are generally processed within 5–7 business days after approval. Depending on your bank or payment provider, it may take an additional  business days for the amount to reflect in your account.

  • If reverse pickup or return shipping charges are applicable, they may be deducted from the refundable amount unless otherwise communicated by Kidnitive.

7. Exchange Policy

If your exchange request is approved:

  • A replacement product will be dispatched at no additional product cost after verification of the damage claim.

  • If the same product is unavailable, Kidnitive may provide an equivalent replacement or process a refund at its sole discretion.

8. Cancellation Policy

Orders may be cancelled:

  • Within 24 hours of placing the order, or

  • Before the order has been dispatched,

whichever is earlier.

To request a cancellation, please email:

bansaldrshivangi@gmail.com

If the order has already been shipped, cancellation will not be possible.

9. Non-Returnable Situations

Returns, exchanges, or refunds will not be accepted in the following cases:

  • No uninterrupted unboxing video is provided.

  • Request submitted after 24 hours of delivery.

  • Product has been used, assembled, or damaged after delivery.

  • Product returned without original packaging or accessories.

  • Normal wear and tear.

  • Customer ordered the wrong product.

  • Customer no longer wants the product.

  • Minor differences in colour, design, wood texture, or packaging that do not affect functionality.

  • Bulk orders (5 or more units), except in verified cases of transit damage.

10. Contact Us

For any questions regarding your order, please contact us:

Email: bansaldrshivangi@gmail.com

Our customer support team will review your request and respond as quickly as possible.

By placing an order on Kidnitive, you acknowledge and agree to the terms of this Refund, Return & Exchange Policy.